Support & complaints
Phone
[ PLACEHOLDER: +1 555 000 0000 ]
Complaints policy
We aim to acknowledge every complaint within [ PLACEHOLDER: 2 ] business days and resolve it within [ PLACEHOLDER: 10 ] business days. If it involves a payment, Paddle — our merchant of record — may be looped in directly.
If we can't resolve a complaint to your satisfaction, you may escalate it to [ PLACEHOLDER: relevant trade ombudsman service ].
Common questions
Permissions aren't working
Check System Settings → Privacy & Security → Screen Recording, and toggle Ember on. Restart the app after changing it.
Where are my files stored?
Palettes and projects live on your Mac. They only reach Cloudflare's servers while you're signed in to sync.
How do I cancel?
From account settings in the app, or by emailing support. See the refund policy for the 30-day window.